Frequently Asked Questions

a. What is the M Privileges loyalty programme?

M Privileges is a loyalty programme that rewards members with M Points when they make purchases in participating malls. The participating malls include AMK Hub, Jurong Point and Thomson Plaza (Swing By @ Thomson Plaza).

When a member’s spending is validated using M Malls Retailer Terminal Devices at participating retailers, M Points will be issued and stored in the member’s wallet. These M Points can subsequently be exchanged for e-Vouchers and/or carpark credits*.

*Carpark credits are available for redemption only at AMK Hub and Jurong Point.

b. Who is this loyalty programme for?

This loyalty programme is for anyone residing in Singapore as it will benefit you with rewards for eligible spend at participating malls and retailers. It is also great for those who are looking for exciting events and promotions and want to be in the know!

a. How do I qualify to sign up as a member?

M Privileges is open to all shoppers aged 16 years and above at the time of application, residing in Singapore and with a verified Singapore mobile number. Do note that you must be aged 16 years old and above to make any redemption/purchase via the M Malls app. Members aged below 18 years are required to read the Terms of Use with your parents/guardian before using the M Malls app.

b. How do I sign up as a member?

You may sign up/login into your account by the following methods:

Mobile: Download the “M Malls” app from the App Store (for iOS mobile devices) or Google Play Store (for Android mobile devices) and register with your personal information. Complete the mobile OTP verification process and you are now ready to start earning your M Points and enjoy membership perks.

Website: Register on our website at www.mprivileges.com.sg with your personal information. Do note that functions such as accumulation of M Points and utilizing of vouchers are only available via the mobile app.

Customer Service Counters: You may also sign up at the Customer Service Counters located at AMK Hub and Jurong Point. Do note that functions such as accumulation of M Points and utilizing of vouchers are only available via the mobile app.

For spend at the Supermarkets/hypermarkets in AMK Hub and Jurong Point (NTUC FairPrice / FairPrice Xtra), refer to 5b.

c. How do I download the M Malls app?

Download the “M Malls” app from the App Store (for iOS mobile devices) or Google Play Store (for Android mobile devices).

d. Can I still sign up without using a mobile device?

You may wish to register as a member of M Privileges via our website at www.mprivileges.com.sg or the Customer Service Counters located at AMK Hub and Jurong Point. Do download the M Malls mobile app to get access to the full benefits of the programme, such as points accumulation and rewards redemption.

e. Can I still sign up without an email address?

Email address is a mandatory field except for shoppers above the age of 55.

f. Do I need to activate my M Privileges account at the Customer Service Counter?

There is no activation process required once you have validated your account. Activation is immediate upon completion of registration through the M Malls app or M Privileges website. With the M Malls mobile app, you can begin to earn M Points at participating retailers in participating malls.

g. Is there a membership fee?

Membership is entirely free.

h. How many membership types are there?

There are 3 membership types – Basic, NTUC Member and Gold.

For NTUC membership* validation, member is required to provide the last 4 characters of your NRIC/FIN (3 digits + 1 alphabet). Members will also need to ensure that the following details that you have used to sign-up for your NTUC membership and M Privileges membership are the same –
• Last 4 characters of the NRIC/FIN (3 digits + 1 alphabet)
• Mobile number
• Date of birth

Validation checks for NTUC memberships will be done on the 14th of each month. Only upon successful validation will a member be recognised and earn accelerated M Points.

*NTUC members will enjoy accelerated points earn rate.

i. What is the difference between the membership types?

The 3 membership types enjoy a different point accumulation rate for eligible transactions. All membership types require a minimum purchase of $20 in a single receipt at participating retailers to earn points. Points are calculated on a per receipt basis and rounded down to the nearest dollar(S$) before M Points conversion.

Membership Type	Participating Retailers	FairPrice/Unity	Daily cap for M Points
Basic	S$1 = 5 M Points	S$1 = 1 M Point	5,000 M Points / day
NTUC	S$1 = 7.5 M Points	S$1 = 1.5 M Points	5,000 M Points / day
Gold	S$1 = 10 M Points	S$1 = 2 M Points	10,000 M Points / day

j. Is there an expiry to my membership?

Basic membership does not expire; however, your M Points, Carpark credits and redeemed rewards have a validity period.

NTUC membership is dependent on the expiry/renewal of your membership with NTUC. You may check your NTUC membership status by calling the hotline at 6213 8008 or email membership@ntuc.org.sg.

Validation checks for NTUC memberships will be done on the 14th of each month. Only upon successful validation will a member be recognised and earn accelerated M Points.

To enjoy Gold membership, you are required to spend S$8,000 over a cumulative 12 months. For Gold members who wish to continue enjoying Gold membership perks after the 12-month period, simply spend another S$8,000 to qualify.

k. How do I upgrade to another membership type?

You will automatically be upgraded from the Basic membership type to the Gold membership type once you meet the minimum spending criteria of S$8,000 within a 12-month period.

l. Why is my membership downgraded?

To qualify for and remain in Gold membership type, you will need to meet a minimum spending criteria of S$8,000 in a consecutive 12-month qualification period.

You may track your total spending by logging into the M Malls mobile app or our website at www.mprivileges.com.sg

m. How do I renew my membership?

Unless the membership is terminated or suspended, your membership will be valid as long as the M Privileges programme is in operation. Basic membership does not expire.
For Gold members, your membership status will be renewed or downgraded based on your total spend in the 12 months of membership period.

	Basic	NTUC	Gold
Membership upgrade	Spending is ≥ S$8,000	Spending is ≥ S$8,000	Not Applicable
Membership downgrade	Not Applicable	Not Applicable	Spending is ≤ S$8,000
Membership renewal	Not Applicable	Based on renewal fees with NTUC*	Spending is ≥ S$8,000
Qualification period	Not Applicable	Not Applicable	12 months

*NTUC membership is based on an annual membership renewal fee. Membership renewal is done directly via the NTUC portal at https://www.ntuc.org.sg/wps/portal/up2/home. You may check your NTUC membership status by calling the NTUC hotline at 6213 8008 or email membership@ntuc.org.sg.

Validation checks for NTUC memberships will be done on the 14th of each month. Only upon successful validation will a member be recognised and earn accelerated M Points.

n. Is the membership transferable?

No, M Privileges membership is non-transferrable. Friends and family members who are keen on enjoying the same benefits can sign up as a member.

o. How can I update my membership profile?

You can update your membership profile details through the M Malls mobile app under My Account > Profile or via our website at www.mprivileges.com.sg.
Alternatively, please visit our Customer Service Counters at AMK Hub or Jurong Point to update your personal information.

p. I have signed up as a M Privileges member at the Customer Service Counter but I do not have a password. How do I log in via the mobile app or website?

You can create a password by clicking on >> “Forgot Password” via the M Malls mobile app or our website at www.mprivileges.com.sg. You need to have your email registered when you sign up.

q. Can I change my password?

Yes, you may do so on the M Malls mobile app by clicking on “Change Password” via the “My Profile” page. Alternatively, your password can also be reset via our website at www.mprivileges.com.sg .

r. I am a NTUC member. Why is my membership not recognised?

With effect from 21 August 2019, M Malls & M Privileges will only be collecting the last 4 characters of your NRIC/FIN for NTUC membership validation.
For validation to take place smoothly, members will need to ensure that the following details that you have used to sign up for your NTUC membership and M Privileges membership are the same –
• Last 4 characters of the NRIC/FIN (3 digits + 1 alphabet)
• Mobile number
• Date of birth

Should any of this information provided differ for the two membership programmes, your NTUC membership will not be recognised and the NTUC membership perk of 1.5 times M Points accumulation rate will not apply.

Validation checks for NTUC memberships will be done on the 14th of each month. Only upon successful validation will a member be recognised and earn accelerated M Points.

a. When can I start earning reward points for my spending?

You will be able to start earning as soon as you successfully sign-up and/or login to your account via the M Malls app.

b. Is there a minimum spend to earn reward points?

A minimum spending of S$20 per receipt is required to earn M Points.

Calculation of the M Points is rounded down to the nearest dollar ($) (e.g. S$50.80 = $50)

Receipts cannot be combined to meet the minimum spend required to earn M Points.

c. Does earning of M Points apply to all retailers within the participating malls?

The earning of M Points is only applicable at all participating retailers. Transactions at the following retailers/services are not eligible for earning of M Points:

-Money changer / Banks / ATM / Financial Services
- NETS / Credit / Debit Cards transaction slips
- Pushcarts
- Temporary vendors at promotional spaces e.g. atrium
- SISTIC, AXS / SAM payments, Bill payments
- Cashcard / Stored Value Cards Top-Up transactions
- Lottery tickets / Movie tickets / Pawn shops
- Purchase of Mall/ Retailers gift vouchers/Stored Value Cards Top-Up Transactions
- Medical Clinics / Dental Clinics / Recruitment agencies
- Online Purchases

d. Which are the participating retailers of the M Privileges programme?

The updated list of participating tenants of the M Privileges programme can be found here https://www.mprivileges.com.sg/stores. Do check back the website as participating tenants may change from time to time.

e. How long will the M Points be valid / When will M Points expire?

Depending on the period of which your M Points were earned, your M Points will expire on either 31 Mar or 30 Sept of each calendar year. Please refer to the following table for the expiry details.

M Points Earned	M Points Expiry
1 Jan 2020 – 30 Jun 2020	30 Sep 2020
1 Jul 2020 – 31 Dec 2020	31 Mar 2021

f. What birthday perks will I get to enjoy?

Enjoy additional double M Points for the 1^st successful transaction in your birthday month.

a. What are the available rewards?

Members can redeem for rewards, such as e-Vouchers and carpark credits using their M Points. M Malls e-Vouchers are valid for 12 months upon redemption and can be used at participating retailers across the participating malls.

Rewards	M Points required
S$5 M Malls e-Voucher	5,000 M Points
S$10 M Malls e-Voucher	10,000 M Points
S$1 Carpark Credit	1,000 M Points

b. Where can I view my available M Points?

You can view your available M Points via the M Malls mobile app, website at www.mprivileges.com.sg or enquire at any of the Customer Service Counters at AMK Hub or Jurong Point.

c. How can I redeem for rewards?

You may convert your M Points to available rewards such as e-Vouchers or carpark credits through the M Malls mobile app or through our website at www.mprivileges.com.sg .

d. Are M Points transferable?

Like the M Privileges membership, M Points are non-transferrable.

a. How do I earn M points?

A minimum spending of S$20 on a single receipt is required to qualify for M Points. M Points can be earned directly at participating retailers.

1. Inform the staff at participating retailers that you are a M Privileges member and wish to earn M Points.

2. Present your membership QR code to be scanned (found in your M Malls mobile app)

3. Once payment is made, the M Points will be awarded to your account immediately.

b. How do I earn M Points for my spend at the Supermarkets/hypermarkets in AMK Hub and Jurong Point (NTUC FairPrice / FairPrice Xtra)?

1. Simply bring along the original receipt to the participating mall’s Customer Service Counter and inform our Customer Service Officers that you would like to accumulate points for your spend in the Supermarket.
2. Present your membership QR code to be scanned (found in your M Malls mobile app)
3. Once verified, M Points will be awarded to your account immediately.

All eligible Supermarkets/Hypermarkets receipts have to be presented within 3 days from date of purchase to be eligible to earn M Points.

(Receipt dated 1 August 2019 must be presented by 4 August 2019 to be eligible to earn M Points)

c. How do I earn M Points for my spend at FairPrice Finest in Thomson Plaza?

Simply bring along the original receipt to the FairPrice Finest Customer Service Counter to accumulate points for your spend in the Supermarket.

All eligible FairPrice Finest receipts have to be presented within 24 hours from the date of purchase to be eligible to earn M Points.

(Receipt dated 1 August 2019 must be presented by 2 August 2019 to be eligible to earn M Points)

d. How do I earn M Points for my spend at the Foodcourts (e.g. Foodfare, Malaysia Boleh, Kopitiam)?

1. Simply bring along the original receipt to the participating mall’s Customer Service counters and inform our representatives that you would like to accumulate points for your spend in the Foodcourt.
2. Present your membership QR to be scanned (found in your M Malls mobile app)
3. Once verified, M Points will be awarded to your account immediately.

All eligible Foodcourts receipts have to be presented within 24 hours from date of purchase to be eligible to earn M Points.

Koufu at Thomson Plaza is not a participating retailer of the programme.

e. How do I earn M Points for my spend at Unity outlets located within FairPrice Xtra?

Unity receipts from the following outlets are required to be brought to the respective Mall’s Customer Service Counter.
• Unity at AMK Hub – Located in FairPrice Xtra, #B2-40
• Unity at Jurong Point – Located in FairPrice Xtra, JP2 #03-01/02

1. Simply bring along the original receipt to the participating mall’s Customer Service counters and inform our representatives that you would like to accumulate points for your spend at Unity.
2. Present your membership QR to be scanned (found in your M Malls mobile app)
3. Once verified, M Points will be awarded to your account immediately.

All eligible Unity receipts from the outlets located in FairPrice Xtra at participating malls have to be presented within 3 days from date of purchase to be eligible to earn M Points.

(Receipt dated 1 August 2019 must be presented by 4 August 2019 to be eligible to earn M Points)

f. How do I earn M Points for my spend at standalone Unity outlets?

A minimum spending of S$20 on a single receipt is required to qualify for M Points. M Points can be earned directly at the Unity outlets.
1. Inform the staff at Unity that you are a M Privileges member and wish to earn M Points.
2. Present your membership QR code to be scanned (found in your M Malls mobile app)
3. Once payment is made, the M Points will be awarded to your account immediately.

h. Can I extend the expiry of my M Points?

No. Strictly no extension of expiry of M Points is allowed.

Points earned from 1 Jan to 30 Jun will expire by Sep in the same year
Points earned from 1 Jul to 31 Dec will expire by Mar in the following year

g. Can I still earn M Points if I forgot to inform the staff at participating retailers that I am a M Privileges member?

No. M Points can only be earned at point of sale.

a. How do I redeem rewards?

You can go to “Catalogue” in M Malls mobile app and select the reward that you wish to redeem. You may redeem as many rewards as long as you have sufficient M Points. Once redeemed, the e-Voucher(s) will be stored in the Member’s Wallet.

b. How do I use the e-Voucher?

1. For e-Vouchers, inform staff at participating retailers that you are a member of M Privileges and have e-vouchers to use.
2. Scan your membership QR (found in the M Malls app) at participating retailers and select the e-Voucher(s) that you want to use before payment.
3. For physical M Malls vouchers, inform staff at participating retailers before payment is made. The process is the same as e-Voucher.

c. Can I use M Malls vouchers (physical and/or e-voucher) at Supermarkets/Hypermarkets (NTUC FairPrice/Fairprice Xtra/FairPrice Finest)?

Yes. Member will need to exchange your M Malls vouchers (physical and/or e-voucher) for FairPrice vouchers (physical) to be used at the respective supermarkets/hypermarkets in AMK Hub, Jurong Point and Thomson Plaza.

Steps for the exchange of M Malls Vouchers to FairPrice Vouchers

Step 1: Member to redeem M Malls E-Voucher via the M Malls app. E-Voucher will be downloaded in your ‘Wallet’.

Step 2: Present your M Malls Voucher at the following locations for the exchange of FairPrice Vouchers:

Mall	Exchange Location	Unit No.
AMK Hub	FairPrice Xtra, Customer Service Counter	#B2-40
Jurong Point	FairPrice Xtra, Customer Service Counter	JP2 #03-01/02 (Mongkok)
Thomson Plaza	FairPrice Finest Customer Service Counter	#03-36 to 41

Step 3: Present your Member’s QR code in the M Malls app to the Customer Service Officers at NTUC FairPrice/ FairPrice Xtra/FairPrice Finest to exchange your M Malls E-Voucher to FairPrice Voucher(physical).

d. Can I use M Malls vouchers (physical and/or e-voucher) at the Foodcourts within M Malls (e.g. Foodfare, Malaysia Boleh, Kopitiam)?

No. M Malls vouchers (physical and/or e-voucher) cannot be used at the Foodcourts within M Malls. You may however still earn points for qualifying purchases at the Foodcourts.

1. Simply bring along the original receipt to the participating mall’s Customer Service counters and inform our representatives that you would like to accumulate points for your spend in the Foodcourt.

2. Present your membership QR to be scanned (found in your M Malls mobile app)

3. Once verified, M Points will be awarded to your account immediately.

All eligible Foodcourts receipts have to be presented within 24 hours from date of purchase to be eligible to earn M Points.

Koufu at Thomson Plaza is not a participating retailer of the programme.

e. How does birthday rewards work?

Members get to enjoy an exclusive treat* from M Malls during your birthday month. To enjoy the birthday treat, simply redeem the e-Voucher via the M Malls mobile app, website at www.mprivileges.com.sg. Each member can only redeem the birthday treat once and birthday treat is available on a first come first serve basis.

f. I select the wrong e-Voucher to use at point of purchase. What can I do?

Member must ensure that you select the correct e-Voucher that you want to use. Once the e-Voucher has been utilised at point of purchase, the e-Voucher is non- refundable and non-reversable.

g. I changed my mind after converting my M Points to carpark credits. Can I change to the M Malls e-Vouchers instead?

Once redeemed, the M Points are non-refundable and non-exchangeable.

h. How do I know when my M Points are deducted?

You can check the transaction history by going to your “Wallet” >> “Vouchers” or “Carpark” via the M Malls mobile app or our website at www.mprivileges.com.sg.

a. How do I redeem carpark credits using my M Points?

You can convert your M Points to carpark credits* via the M Malls mobile app or on our website at www.mprivileges.com.sg

*Carpark credits are available for redemption only at AMK Hub and Jurong Point.

b. Are the carpark credits limited to one registered car? What if I have more than 1 car and drive different car to the malls from time to time?

The carpark credits are only for members who have their vehicle number and IU number registered in the account. This is limited to 1 registered car per member’s account. The vehicle number and IU number must not have already been registered under another member’s account.

Register your vehicle number and IU via the M Malls mobile app or our website at www.mprivileges.com.sg

c. What happens if I registered the wrong vehicle and/or IU number?

Member must ensure that the vehicle and IU number have been entered correctly before you redeem carpark credits. Once carpark credits are redeemed (even if incorrect vehicle and/or IU number is registered) the carpark credits are non-refundable and non-extendable.

d. How does the carpark charges deduction work with carpark credits?

Before exiting the carpark, you need to have unulitised and unexpired carpark credits (M Points converted to carpark credits) in your M Malls mobile app “Wallet”. Upon exiting, your available carpark credits would automatically be deducted first. Balance parking charges, if any, will be deducted from your cashcard.

e. How many M Points can I convert to carpark credits?

There is no limit to the number of M Points you can use to convert. 1,000 M Points is required to convert to S$1 carpark credit. Please allow up to 15 minutes lead time for the carpark credits to be available in your Wallet.

f. What is the expiry date for my carpark credits?

Depending on the period of which you performed the conversion, your carpark credits will expire on either 31 Mar or 30 Sept of each calendar year.

Please refer to the following table for the expiry details.

Carpark credit conversion date	Carpark credit expiry
1 Jul 2019 - 31 Dec 2019	31 Mar 2020
1 Jan 2020 – 30 Jun 2020	30 Sept 2020

g. How do I know when my carpark credits are expiring?

You can check the expiry date of the converted carpark credits via the M Malls mobile app or our website at www.mprivileges.com.sg.

h. How do I use the carpark credits after redemption?

Convert your M Points to carpark credits via the M Malls mobile app or our website at www.mprivileges.com.sg at least 15 minutes before leaving the mall. The redeemed carpark credits will be deducted upon exit; there is no need to remove your cash card.

i. Can I extend the usage period of the carpark credits?

The validity period of the carpark credits cannot be extended. Once redeemed, carpark credits are non–refundable.

j. Are my carpark credits transferable?

Carpark credits are non-transferrable.

k. Where can I find the parking rates?

Rates are listed in the M Malls mobile app. It can also be found on the respective participating malls’ websites.

a. I did not receive a mobile OTP upon signup

ayPlease check that the mobile number given is accurate. Mobile number must be a valid 8-digit number registered in Singapore starting with the digits 8 or 9. If you are still experiencing issues receiving mobile OTP, please reach out to our Support team at hello@mprivileges.com.sg or 65408768.

Operating hours:
Monday to Friday, 9.00am to 6.00pm
(Excluding public holidays and eve of public holidays).

b. I can’t login to my account after signing up

Please check the accuracy of your login credentials. You can also reset your password by clicking on the “Log In” >> “Forget Password” in the M Malls mobile app or via our website at www.mprivileges.com.sg You will be required to enter the email address that you have registered and an OTP will be emailed to you to reset your password.

If you are already a M Privileges member but do not have a password, follow the steps above to create a password.

c. Where can I update my new mobile number?

If you have changed your mobile number, you can update via the M Malls mobile app, our website at www.mprivileges.com.sgor approach any of our Customer Service Counters at AMK Hub or Jurong Point.

You will be required to verify your new mobile number via an OTP process.

d. I cannot remember my password

You can reset your password by clicking on the “Log In” >> “Forget Password” in the M Malls mobile app or via our website at www.mprivileges.com.sg. You will be required to enter the email address that you have registered with. An OTP will be emailed to you to reset your password.