Help Center

Here’s quick answers to the most common questions.

1. About M Privileges Loyalty Programme

a. What is the M Privileges loyalty programme?

M Privileges is a loyalty programme that rewards shoppers with M Points when they make purchases in participating malls. The participating malls include AMK Hub and Jurong Point.

When a member’s spending is validated using M Malls Tenant Terminal Devices at participating tenants, M Points will be issued and stored in the member’s wallet. These M Points can subsequently be exchanged for e-Vouchers and/or carpark credits.

b. Who is this loyalty programme for?

This loyalty programme is for anyone residing in Singapore as it will benefit you with rewards for eligible spend at participating malls. It is also great for those who  are looking for exciting events and promotions and want to be in the know!

c. Why is Thomson Plaza no longer a participating mall?

Thomson Plaza will soon be undergoing renovation works to make way for a better shopping experience with exciting new tenants. In view of the renovation works, Thomson Plaza will not be participating in the programme for now.

d. When will Thomson Plaza be participating?

Do stay updated by visiting www.mprivileges.com.sg.

e. What happens to the M Points I earned at Thomson Plaza and can I use M Points to redeem for rewards which I can use at Thomson Plaza?

The M Points you earned with your eligible purchases at Thomson Plaza, if approved, remains in your wallet. The M Points you earned with your eligible purchases at Thomson Plaza will remain in your wallet. As Thomson Plaza is not a participating mall at the moment, you may wish to redeem your M Points for rewards, which can be utilized at other participating malls.

2. Membership & Registration

a. How do I qualify to sign up as a member?

M Privileges is open to all shoppers aged 16 years and above at the time of application, residing in Singapore and with a verified Singapore mobile number. Do note that you must be aged 16 years old and above to make any redemption/purchase via the M Malls app. Members aged below 18 years are required to read the Terms of Use with your parents/guardian before using the M Malls app.

b. How do I sign up as a member?

You may sign up/login into your account by the following methods:

Mobile: Download the “M Malls” app from the App Store (for iOS mobile devices) or Google Play Store (for Android mobile devices) and register with your personal information. Complete the mobile OTP verification process and you are now ready to start earning your M Points and enjoy membership perks.

Website: Register on our website at www.mprivileges.com.sg with your personal information. Do note that functions such as accumulation of M Points and utilizing of vouchers are only available via the mobile app.

Customer Service Counters: You may also sign up at the Customer Service Counters located at the participating malls. Do note that functions such as accumulation of M Points and utilizing of vouchers are only available via the mobile app.

c. How do I download the M Malls app?

Download the “M Malls” app from the App Store (for iOS mobile devices) or Google Play Store (for Android mobile devices).

d. Can I still sign up without using a mobile device?

You may wish to register as a member of M Privileges via our website at www.mprivileges.com.sg or the Customer Service Counters located at participating malls. Do download the M Malls mobile app to get access to the full benefits of the programme, such as points accumulation and rewards redemption.

e. Can I still sign up without an email address?

Email address is a mandatory field except for shoppers above the age of 55.

f. Do I need to activate my M Privileges account at the Customer Service Counter?

There is no activation process required once you have validated your account. Activation is immediate upon completion of registration through the M Malls app or M Privileges website. With the M Malls mobile app, you can begin to earn M Points at participating tenants in participating malls.

g. Is there a membership fee?

Membership is entirely free.

h. How many membership types are there?

There are 3 membership types – Basic, NTUC Member and Gold.

For NTUC membership* validation, member is required to provide the last 4 characters of your NRIC/FIN (3 digits + 1 alphabet). Members will also need to ensure that the following details that you have used to sign-up for your NTUC membership and M Privileges membership are the same –

     – Last 4 characters of the NRIC/FIN (3 digits + 1 alphabet)

     – Mobile number

     – Date of birth

*NTUC members will enjoy accelerated points earn rate.

i. What is the difference between the membership types?

The 3 membership types enjoy a different points accumulation rate for eligible transactions. All membership types require a minimum purchase of $20 in a single receipt at participating tenants to earn points. Points are calculated on a per receipt basis and round down to the nearest dollar(S$) before M Points conversion.

Membership Type

Participating Tenants

FairPrice/Unity

Daily cap for M Points

Basic

S$1 = 5 M Points

S$1 = 1 M Point

5,000 M Points / day

NTUC

S$1 = 7.5 M Points

S$1 = 1.5 M Points

5,000 M Points / day

Gold

S$1 = 10 M Points

S$1 = 2 M Points

10,000 M Points / day

j. Is there an expiry to my membership?

Basic membership does not expire; however, your M Points, Carpark credits and redeemed rewards have a validity period.

NTUC membership is dependent on the expiry/renewal of your membership with NTUC. You may check your NTUC membership status by calling the hotline at 6213 8008.

To enjoy Gold membership, you are required to spend S$8,000 over a cumulative 12 months. For Gold members who wish to continue enjoying Gold membership perks after the 12-month period, simply spend another S$8,000 to qualify.

k. How do I upgrade to another membership type?

You will automatically be upgraded from the Basic membership type to the Gold membership type once you meet the minimum spending criteria of S$8,000 within a 12-month period.

l. Why is my membership downgraded?

To qualify for and remain in Gold membership type, you will need to meet a minimum spending criteria of S$8,000 in a consecutive 12-month qualification period. 

You may track your total spending by logging into the M Malls mobile app or our website at www.mprivileges.com.sg

m. How do I renew my membership?

Unless the membership is terminated or suspended, your membership will be valid as long as the M Privileges programme is in operation. Basic membership does not expire. 
For Gold members, your membership status will renew or downgrade based on your total spend in the 12 months of membership period.

Basic

NTUC

Gold

Membership

upgrade

    Spending is ≥     

S$8,000

Spending is ≥ S$8,000

Not Applicable

Membership

downgrade

Not Applicable

Not Applicable

Spending is ≤ S$8,000

Membership

renewal

Not Applicable

 

Based on renewal fees

with NTUC*

 

Spending is ≥ S$8,000

Qualification

period

Not Applicable

Not Applicable

12 months

*NTUC membership is based on an annual membership renewal fee. Membership renewal is done directly via the NTUC portal at 

https://www.ntuc.org.sg/wps/portal/up2/home. You may check your NTUC membership status by calling the hotline at 6213 8008 or email membership@ntuc.org.sg.

n. Is the membership transferable?

No, M Privileges membership is non-transferrable. Friends and family members who are keen on enjoying the same benefits can sign up as a member.

o. How can I update my membership profile?

You can update your membership profile details through the M Malls mobile app under My Account > Profile or via our website at www.mprivileges.com.sg. Alternatively, please visit our Customer Service Counters at any participating malls to update your personal information.

p. I have signed up as a M Privileges member at the Customer Service Counter but I do not have a password. How do I log in via the mobile app or website?

You can create a password by clicking on >> “Forgot Password” via the M Malls mobile app or our website at www.mprivileges.com.sg. You need to have your email registered when you sign up.

q. Can I change my password?

Yes, you may do so on the M Malls mobile app by clicking on “Change Password” via the “My Profile” page. Alternatively, your password can also be reset via our website at www.mprivileges.com.sg.

r. I am a NTUC member. Why is my membership not recognised?

With effect from 21 August 2019, M Malls & M Privileges will only be collecting the last 4 characters of your NRIC/FIN for NTUC membership validation.  

For validation to take place smoothly, members will need to ensure that the following details that you have used to sign up for your NTUC membership and M Privileges membership are the same –

     – Last 4 characters of the NRIC/FIN (3 digits + 1 alphabet)

     – Mobile number

     – Date of birth

Should any of this information provided differ for the two membership programmes, your NTUC membership will not be recognised and the NTUC membership perk of 1.5 times M Points accumulation rate will not apply.

3. Programme Mechanics

a. What is the qualifying period to start earning reward points under the enhanced M Privileges programme?

You can start earning M Points starting from 8 July 2019.

b. Is there a minimum spend to earn reward points?

A minimum spending of S$20 per receipt is required to earn M Points.

Calculation of the M Points is rounded down to the nearest dollar ($) (e.g. S$50.80 = $50)

c. Does earning of M Points apply to all tenants within the participating malls?

The earning of M Points is only applicable at all participating tenants. Transactions at the following tenants/services are not eligible for earning of M Points:

     –  Money changer / Banks / ATM / Financial Services

     –  NETS / Credit / Debit Cards transaction slips

     –  Pushcarts

     –  Temporary vendors at promotional spaces e.g. atrium

     –  SISTIC, AXS / SAM payments, Bill payments

     –  Cashcard / Stored Value Cards Top-Up transactions

     –  Lottery tickets / Movie tickets / Pawn shops

     –  Purchase of Mall/ Tenant gift vouchers/Stored Value Cards Top-Up Transactions

     –  Medical Clinics / Dental Clinics / Recruitment agencies

     –  Online Purchases

d. Which are the participating tenants of the M Privileges programme?

The updated list of participating tenants of the M Privileges programme can be found here https://www.mprivileges.com.sg/web/store. Do check back the website as participating tenants may change from time to time.

e. How long will the M Points be valid / When will M Points expire?

Depending on the period of which your M Points were earned, your M Points will expire on either 31 Mar or 30 Sept of each calendar year. Please refer to the following table for the expiry details.

M Points Earned

M Points Expiry

1 Jul 2019 - 31 Dec 2019

31 Mar 2020

    1 Jan 2020 – 30 Jun 2020

30 Sept 2020

f. What birthday perks will I get to enjoy?

Enjoy additional double M Points for the 1st successful transaction in your birthday month.

4. Rewards Type

a. What are the available rewards?

Members can redeem for rewards, such as e-Vouchers and carpark credits using their M Points. M Malls e-Vouchers are valid for 12 months upon redemption and can be used at participating tenants across the participating malls.

Rewards

M Points required

S$5 M Malls e-Voucher

5,000 M Points

S$10 M Malls e-Voucher

10,000 M Points

S$1 Carpark Credit

1,000 M Points

b. Where can I view my available M Points?

You can view your available M Points via the M Malls mobile app, website at www.mprivileges.com.sg or enquire at any of the Customer Service Counters at participating malls.  

c. How can I redeem for rewards?

You may convert your M Points to available rewards such as e-Vouchers or carpark credits through the M Malls mobile app or through our website at www.mprivileges.com.sg.

d. Are M Points transferable?

Like the M Privileges membership, M Points are non-transferrable.

5. Earning Of M Points

a. How do I earn M points?

A minimum spending of S$20 on a single receipt is required to qualify for M Points. M Points can be earned directly at participating tenants.

    1. Inform the staff at participating tenants that you are a M Privileges member and wish to earn M Points.

    2. Present your membership QR code to be scanned (found in your M Malls mobile app)

    3. Once payment is made, the M Points will be awarded to your account immediately.

b. How do I earn M Points for my spend at the Supermarkets (NTUC FairPrice / FairPrice Xtra)?

    1. Simply bring along the original receipt to the participating mall’s Customer Service Counter and inform our Customer Service Officers that you would like to accumulate points for your spend in the Supermarket.

    2. Present your membership QR code to be scanned (found in your M Malls mobile app)

    3. Once verified, M Points will be awarded to your account immediately.

All eligible Supermarkets receipts have to be presented within 3 days from date of purchase to be eligible to earn M Points.

c. How do I earn M Points for my spend at the Foodcourts (e.g. Foodfare, Malaysia Boleh, Kopitiam)?

    1. Simply bring along the original receipt to the participating mall’s Customer Service counters and inform our representatives that you would like to accumulate points for your spend in the Foodcourt.

    2. Present your membership QR to be scanned (found in your M Malls mobile app)

    3. Once verified, M Points will be awarded to your account immediately.

All eligible Foodcourts receipts have to be presented within 24 hours from date of purchase to be eligible to earn M Points.

d. Can I still earn M Points if I forgot to inform the staff at participating tenants that I am a M Privileges member?

No. M Points can only be earned at point of sale.

e. Can I extend the expiry of my M Points?

No. Strictly no extension of expiry of M Points is allowed.

Please refer to the following table for the expiry details.

M Points Earned

M Points Expiry

1 Jul 2019 - 31 Dec 2019

31 Mar 2020

 1 Jan 2020 – 30 Jun 2020

30 Sept 2020

6. Rewards Redemption

a. How do I redeem rewards?

You can go to “Catalogue” in M Malls mobile app and select the reward that you wish to redeem. You may redeem as many rewards as long as you have sufficient M Points. Once redeemed, the e-Voucher(s) will be stored in the Member’s Wallet.

 

b. How do I use the e-Voucher?

    1. For e-Vouchers, inform staff at participating tenants that you are a member of M Privileges and have e-vouchers to use.

    2. Scan your membership QR (found in the M Malls app) at participating tenants and select the e-Voucher(s) that you want to use before payment.

    3. For physical M Malls vouchers, inform staff at participating tenants before payment is made. The process is the same as e-Voucher.

c. Can I use the e-Voucher at Supermarkets (Fairprice, Fairprice Xtra) and/or Foodcourts?

E-Vouchers can be used at all participating tenants in M Malls except for Supermarkets and Foodcourts. 

d. How does birthday rewards work?

Members get to enjoy an exclusive treat* from M Malls during your birthday month. To enjoy the birthday treat, simply redeem the e-Voucher via the M Malls mobile app, website at www.mprivileges.com.sg. Each member can only redeem the birthday treat once and birthday treat is available on a first come first serve basis.

e. I select the wrong e-Voucher to use at point of purchase. What can I do?

Member must ensure that you select the correct e-Voucher that you want to use. Once the e-Voucher has been utilised at point of purchase, the e-Voucher is non-refundable and non-reversable.

f. I change my mind after converting my M Points to carpark credits. Can I change to the M Malls e-Vouchers instead?

Once redeemed, the M Points are non-refundable and non-exchangeable.

g. How do I know when my M Points are deducted?

You can check the transaction history by going to your “Wallet” >> “Vouchers” or “Carpark” via the M Malls mobile app or our website at www.mprivileges.com.sg.

7. Carpark Credits Redemption

a. How do I redeem carpark credits using my M Points?

You can convert your M Points to carpark credits via the M Malls mobile app, our website at www.mprivileges.com.sg or at the Customer Service Counters.

b. Are the carpark credits limited to one registered car? What if I have more than 1 car and drive different car to the malls from time to time?

The carpark credits are only for members who have their vehicle number and IU number registered in the account. This is limited to 1 registered car per member’s account. The vehicle number and IU number must not have already been registered under another member’s account.

Register your vehicle number and IU via the M Malls mobile app or our website at www.mprivileges.com.sg

c. What happens if I registered the wrong vehicle and/or IU number?

Member must ensure that the vehicle and IU number have been entered correctly before you redeem carpark credits. Once carpark credits are redeemed (even if incorrect vehicle and/or IU number is registered) the carpark credits are non-refundable and non-extendable.

d. How does the carpark charges deduction work with carpark credits?

Before exiting the carpark, you need to have ready carpark credits (M Points converted to carpark credits) in your M Malls mobile app “Wallet”. Upon exiting, your available carpark credits would automatically be deducted first. Balance parking charges, if any, will be deducted from your cashcard.

e. How many M Points can I convert to carpark credits?

There is no limit to the number of M Points you can use to convert. 1,000 M Points is required to convert to S$1 carpark credit. Please allow up to 15 minutes lead time for the carpark credits to be available in your Wallet.

f. What is the expiry date for my carpark credits?

Depending on the period of which you performed the conversion, your carpark credits will expire on either 31 Mar or 30 Sept of each calendar year.

Please refer to the following table for the expiry details.

Carpark credit conversion date

Carpark credit expiry

1 Jul 2019 - 31 Dec 2019

31 Mar 2020

1 Jan 2020 – 30 Jun 2020

30 Sept 2020

g. How do I know when my carpark credits are expiring?

You can check the expiry date of the converted carpark credits via the M Malls mobile app or our website at www.mprivileges.com.sg.

h. How do I use the carpark credits after redemption?

Convert your M Points to carpark credits via the M Malls mobile app or our website at www.mprivileges.com.sg at least 15 minutes before leaving the mall. The redeemed carpark credits will be deducted upon exit; there is no need to remove your cash card.

i. Can I extend the usage period of the carpark credits?

The validity period of the carpark credits cannot be extended. Once redeemed, carpark credits are non–refundable.

j. Are my carpark credits transferable?

Carpark credits are non-transferrable.

k. Where can I find the parking rates?

Rates are listed in the M Malls mobile app. It can also be found on the respective participating malls’ websites.

8. Troubleshooting

a. I did not receive a mobile OTP upon signup

Please check that the mobile number given is accurate. Mobile number must be a valid 8-digit number registered in Singapore starting with the digits 8 or 9. If you are still experiencing issues receiving mobile OTP, please reach out to our Support team at hello@mprivileges.com.sg or 65408768.

Operating hours:
Monday to Saturday, 9.00am to 6.00pm 
(Excluding public holidays and eve of public holidays).

b. I can’t login to my account after signing up

Please check the accuracy of your login credentials. You can also reset your password by clicking on the “Log In” >> “Forget Password” in the M Malls mobile app or via our website at www.mprivileges.com.sg You will be required to enter the email address that you have registered and an OTP will be emailed to you to reset your password.

If you are already a M Privileges member but do not have a password, follow the steps above to create a password.

c. Where can I update my new mobile number?

If you have changed your mobile number, you can update via the M Malls mobile app, our website at www.mprivileges.com.sg or approach any of our Customer Service Counters.

You will be required to verify your new mobile number via an OTP process.

d. I cannot remember my password

You can reset your password by clicking on the “Log In” >> “Forget Password” in the M Malls mobile app or via our website at www.mprivileges.com.sg. You will be required to enter the email address that you have registered with. An OTP will be emailed to you to reset your password.

If you are already a M Privileges member but do not have a password, follow the steps above to create a password.